Purchase and work ordersOrder
Customer order form template
Take a custom or wholesale order in writing: what the customer ordered, how many, at what price, when and where it will be delivered, the deposit, and the customer's signature confirming the details are right.
Opens in the Salsox editor with 6 signing fields already placed for Customer and Seller. Add their emails and send. The free plan sends 3 documents a month.
Who signs
- Customer
- Seller (you)
Preview
Customer Order Form
Order number: SO-30214 Order date: 24 October 2026
Seller: Oakline Furniture Co., orders@oakline.example, 0161 496 0123 Customer: The Corner Cafe Ltd Customer contact: Leah Morgan, leah@cornercafe.example, 07700 900456
1. Items ordered
- Solid oak cafe table, 70 x 70 cm, natural oil finish: 8 at GBP 240 each, GBP 1,920
- Oak bistro chair with upholstered seat, fabric Moss: 24 at GBP 95 each, GBP 2,280
- Delivery and assembly on site: GBP 180
Order total: GBP 4,380 including VAT
2. Delivery
Delivery to: 27 Market Street, Manchester M1 1PW, United Kingdom Delivery date: the week of 7 December 2026, with the exact day confirmed 5 days ahead Instructions: deliver after 15:00, via the side entrance; the cafe will be closed for the afternoon
3. Payment
Deposit: GBP 1,314, 30% of the total, paid on order Balance: GBP 3,066, due 7 days before delivery
4. Terms
The customer has checked the specifications above, including sizes, finishes, colours and quantities, and confirms they are correct. Items are made or ordered specifically for the customer, so once production starts the order cannot be cancelled and the deposit is not refundable. Changes before production starts must be agreed in writing and may change the price and delivery date.
Natural materials such as wood and stone vary in grain and colour; such variation is not a defect. The customer will inspect the goods on delivery and report any damage or missing items within 3 days. Ownership passes to the customer once the full price is paid.
Customer initials confirming the specifications: Initials · Customer
Signatures
Customer: Signature · Customer Date: Date · Customer Name: Name · Customer
For the Seller: Signature · Seller Date: Date · Seller
These templates are general starting points, not legal advice. Laws differ between countries and states: check that a template suits your situation, or ask a lawyer, before you rely on it.
About the Customer order form template
Custom and wholesale orders fail on details: the wrong finish, the wrong fabric, a quantity misheard on the phone. An order form gets the customer to confirm every detail in writing before anything is made or ordered, and gives the seller a clear record if a question comes up at delivery.
This template lists each item with its specification, quantity and price, the delivery address, date and any instructions, and the deposit and balance. The customer confirms that the specifications are correct, and the terms explain that made-to-order items cannot be cancelled once production starts, which is the point that most needs agreeing before a deposit is paid.
It suits furniture makers, printers, uniform suppliers, bakeries taking event orders, and any business making or sourcing goods to order. Signed through Salsox, the confirmed order arrives back with a date and time on it.
- Signers
- 2
- Signing fields placed
- 6
- Details to fill in
- 15
How to use this template
Open it in Salsox
Choose Use this template. Sign up free if you have no account; the template opens straight after.
Fill in the details
Type your details into each blank, or start from the sample to see how it reads. Save it as your own template to reuse it.
Add signers and send
The editor already has every signature, date and initials field in place. Add each signer's email and send; they sign on their phone, and everyone gets the sealed copy with its audit trail.
Used in
Questions
What is the difference between an order form and a purchase order?
A customer order form is the seller's document, which the customer signs to confirm an order. A purchase order is the buyer's own document sent to a supplier. Both record the same facts from different sides.
Can the customer change the order after signing?
Changes are possible until production starts, by agreement in writing. After that, made-to-order items cannot be changed or cancelled, as section 4 explains.
When is the balance due?
As stated in the order, here seven days before delivery, so goods are paid for before they leave the workshop.
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Send it for signature in minutes
Start from this template in Salsox: fill in the blanks, add your signers and send by email, WhatsApp or SMS. Signers sign one field at a time on their phone, and you can collect a payment in the same step.