Purchase and work ordersOrder
Work order template
Authorise a job and close it out on one document: what needs doing and where, who will do it, the labour and parts used, and the customer's signature that the work was completed.
Opens in the Salsox editor with 6 signing fields already placed for Customer and Technician. Add their emails and send. The free plan sends 3 documents a month.
Who signs
- Customer
- Technician (you)
Preview
Work Order
CoolAir HVAC Services Work order: WO-3317 Requested: 17 November 2026
Customer and site
Customer: Trinity Pharmacy, Dansoman branch Site: 45 Dansoman High Street, Accra Site contact: Mr. Elikem Dzah, 024 000 9911
Job
Description: Cold-room unit not holding temperature below 8 degrees. Diagnose fault, repair, and test for 24 hours. Priority: Urgent: pharmacy stock at risk Technician: Isaac Owusu Scheduled: 17 November 2026, 14:00
Authorisation
The customer authorises the work described above at the business's standard rates. Additional work found during the job will be explained and agreed before it is carried out.
Customer initials: Initials · Customer
Completion
| Item | Detail | Amount |
|---|---|---|
| Labour | 3.5 hours at GHS 250 | GHS 875 |
| Parts | replacement thermostat and 1 kg refrigerant gas | GHS 1,140 |
| Call-out | GHS 200 | |
| Total | GHS 2,215 |
Work done: Replaced faulty thermostat, recharged refrigerant, tested: unit held 4 degrees for 24 hours.
Sign-off
The customer confirms the work above was completed and agrees the charges.
Customer signature: Signature · Customer Date: Date · Customer Name: Name · Customer
Technician: Signature · Technician Date: Date · Technician
These templates are general starting points, not legal advice. Laws differ between countries and states: check that a template suits your situation, or ask a lawyer, before you rely on it.
About the Work order template
A work order is the paper trail of a job: it authorises the work before it starts and records what was done when it finishes. Maintenance teams, contractors and repair businesses use it to dispatch technicians, track parts, invoice accurately and settle any later question about what happened.
This template covers both ends. The top half is the request: customer, site, contact, what is wrong, priority and when the technician will attend. The bottom half is the close-out: labour, parts and call-out fee priced on the spot, a description of the work done, and the customer's signature confirming the job is complete and the charges are agreed.
That signature is what makes invoicing quick and disputes rare. With Salsox, the customer signs on the technician's phone before they leave site, and the office has the signed work order at once.
- Signers
- 2
- Signing fields placed
- 6
- Details to fill in
- 17
How to use this template
Open it in Salsox
Choose Use this template. Sign up free if you have no account; the template opens straight after.
Fill in the details
Type your details into each blank, or start from the sample to see how it reads. Save it as your own template to reuse it.
Add signers and send
The editor already has every signature, date and initials field in place. Add each signer's email and send; they sign on their phone, and everyone gets the sealed copy with its audit trail.
Used in
Questions
What is the difference between a work order and a purchase order?
A purchase order is the buyer ordering goods or services. A work order is the job instruction and record used by whoever does the work, often created from a customer request.
Why should the customer sign the work order?
Their signature confirms the work was completed and the charges are agreed, which makes invoicing and payment straightforward.
Can technicians get work orders signed on site?
Yes. Send the work order for e-signature and the customer signs on the technician's phone or their own before the technician leaves.
Related templates
Purchase and work orders
Purchase order template
Order goods or services in writing: what you are buying, at what price, delivered where and when, on what payment terms, approved by someone with authority and confirmed by the supplier.
Invoices and payments
Payment receipt template
A signed receipt for money received, especially cash, deposits and part-payments: what was paid, how, for what, and what is still owed, confirmed by the person who took the money.
Proposals
Sales proposal template
Close a B2B deal on one document: recap what the buyer told you, show the offer and pricing they can approve, explain onboarding, and let them sign to buy.
Quotes and estimates
Quote template
A quote the client can accept by signing: itemised prices, what is and is not included, how long the price holds, and the terms that apply once they say yes.
Invoices and payments
Invoice template
A clean, complete invoice for freelancers and small businesses: who it is from and to, what was delivered, what is owed, by when, and how to pay. Everything an accountant expects to see on one page.
Business contracts
Supplier agreement template
For a business buying goods regularly from the same supplier: how orders are placed, what prices apply, delivery and quality standards, what happens to faulty goods, and payment terms.
Send it for signature in minutes
Start from this template in Salsox: fill in the blanks, add your signers and send by email, WhatsApp or SMS. Signers sign one field at a time on their phone, and you can collect a payment in the same step.