A signer declined to sign

What happens when someone declines, where to read their reason, and how to send a corrected document.

A signer can choose Decline to sign instead of signing, and say why. It's better than silence: you learn exactly what's wrong.

See why and fix it

You're notified when someone declines. Open the document from Documents.
Under Recipients, their card shows Declined, with their reason underneath if they gave one.
A declined document is closed for signing: nobody else can sign it.
Fix what they raised in your original file, then upload it as a new document and send it again. A saved template makes this quicker for documents you send often.

Declined by mistake? The signer sees a note to ask you to send it again. Send a new document.
The decline, and its reason, are kept in the audit trail.

Still stuck?

Tell us what you were trying to do and what happened, and we'll help you get it done.