When a document can't be sent, a message says why. Find yours below.
"Confirm your email address before sending."
- Open the confirmation email we sent when you signed up, and select its link. You can ask for a new one from the Documents page. See Confirm your email address.
- Go back to your document and send it. It was kept while you confirmed.
"You've sent your 3 free documents this month."
- Your free allowance is used up until the first of next month. See The free plan's monthly allowance.
- To send now, select Upgrade and choose a plan.
"… is part of the Business plan."
- The document uses a Business feature: Signing in order, an approver, or Sign & Pay.
- Either upgrade to Business, or switch the feature off: untick Sign in order (one after another), change approvers to Signs, or untick Collect a payment (Sign & Pay).
"… has no fields yet. Place at least one."
- A signer has no field. Go to Fields, select them and place at least one. See A field won't place on the page.
"Every recipient needs a name and a valid email…"
- On Recipients, check every card has a name and a complete email address, and that at least one person signs or approves.
"You've reached today's sending limit."
- There's a daily cap on sending, to stop spam. It resets over the next 24 hours. If you genuinely need to send more, contact us.