Salsox

Troubleshooting4 steps

I sent it to the wrong email address

Correct a recipient's email after sending: the old link stops working, the right address gets a new one, and their fields stay put.

You don't need to cancel and start again. You can correct the address on the document itself.

Correct the address

  1. Open the document from Documents.
  2. Under Recipients, find the person and select Edit.
  3. Fix the Email (and the Name or Phone if needed).
  4. Select Save changes.

The old link stops working straight away, and the corrected address gets an email with a fresh link. Their fields stay exactly where you placed them, and the audit trail records Recipient details corrected.

Good to know

  • You can edit someone until they have signed.
  • If the new email can't be sent, you'll be told; select Resend to try again, or share the link yourself.

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