Most missing emails are in a spam folder or went to a mistyped address. You don't have to wait to find out: you can send the link yourself.
Fix it
- Open the document from Documents and find the person under Recipients.
- Check their status. Sent means our email provider accepted the message. Email not delivered means it was refused, usually because the address doesn't exist.
- Check the address on their card. If it's wrong, select Edit, correct it and select Save changes. They get a fresh link at the new address. See I sent it to the wrong email address.
- If the address is right, ask them to look in spam, promotions or other folders.
- Select Resend on their card to send the email again.
- Or skip email: select Share link and send it by WhatsApp or SMS. See Share a signing link.
Good to know
- People who haven't signed are reminded automatically every 3 days.
- Work email systems sometimes hold messages from new senders. Asking the person to check their quarantine, or sharing the link directly, gets round it.