Business contractsAgreement
Service agreement template
The general-purpose contract for a business supplying services to a client: what will be delivered and to what standard, fees and payment, how long it runs, and how it ends.
Opens in the Salsox editor with 7 signing fields already placed for Provider and Client. Add their emails and send. The free plan sends 3 documents a month.
Who signs
- Provider (you)
- Client
Preview
Service Agreement
This Service Agreement is made on 2 November 2026 between SecureNet IT Services Ltd, of 45 Kanda Highway, Accra (the "Provider"), and Harmony Dental Clinics Ltd, of 12 Oxford Street, Osu, Accra (the "Client").
1. Services
The Provider will provide managed IT support for three clinics: help desk, device management for 35 computers, network monitoring, and daily cloud backup of practice records (the "Services"), with reasonable skill and care and in line with good industry practice.
2. Service levels
The Provider will meet these service levels: help-desk response within one hour during clinic hours (07:30 to 19:00, Monday to Saturday), and on-site attendance within four hours for an outage. The Provider will report monthly on how they were met.
3. Term
This Agreement starts on 1 December 2026 and runs for an initial term of 12 months. It then continues until either party ends it under clause 8.
4. Fees and payment
The Client will pay GHS 8,750 per month, plus GHS 350 per hour for project work outside the services, agreed in advance. The Provider invoices monthly in advance and the Client pays within 14 days. Fees may be reviewed once a year with 60 days' notice.
5. Client responsibilities
The Client will give the Provider timely access to premises, systems and people the Services need, and a named contact for day-to-day decisions.
6. Data protection and confidentiality
Where the Provider handles personal data for the Client, it will do so only on the Client's instructions, keep it secure, and report any breach without delay. Each party keeps the other's confidential information private.
7. Liability
Neither party is liable for indirect or consequential loss. Each party's total liability under this Agreement is limited to the fees paid in the 12 months before the claim, except for liability that cannot be limited by law.
Provider initials: Initials · Provider Client initials: Initials · Client
8. Ending the Agreement
After the initial term, either party may end this Agreement with 60 days' written notice. Either may end it immediately if the other seriously breaches it and does not put it right within 30 days of notice.
9. General
This Agreement is governed by the laws of Ghana, is the entire agreement on its subject, and may be signed electronically.
Signatures
Provider: SecureNet IT Services Ltd Signature: Signature · Provider Date: Date · Provider
Client: Harmony Dental Clinics Ltd Signature: Signature · Client Date: Date · Client Name: Name · Client
These templates are general starting points, not legal advice. Laws differ between countries and states: check that a template suits your situation, or ask a lawyer, before you rely on it.
About the Service agreement template
A service agreement is the backbone contract for most B2B relationships: IT support, cleaning, bookkeeping, maintenance, security, training. It describes what the provider does, to what standard, and on what commercial terms, and it is the document both sides return to when something goes wrong.
This template keeps the essentials and the clauses that matter when they are tested: a precise description of the services, measurable service levels, fees with a rate for extra work, payment terms, an initial term that then continues, a cap on liability tied to fees, data protection for any personal data the provider handles, and termination with notice or immediately for serious breach.
Service levels are what distinguish a good service agreement from a vague one. Write them as response and fix times the client can check. Both parties sign through Salsox; each initials the liability clause.
- Signers
- 2
- Signing fields placed
- 7
- Details to fill in
- 14
How to use this template
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Fill in the details
Type your details into each blank, or start from the sample to see how it reads. Save it as your own template to reuse it.
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Used in
Questions
What is the difference between a service agreement and a statement of work?
A service agreement sets the overall terms of an ongoing relationship. A statement of work describes one project under it. Ongoing services often need only the agreement.
What are service levels?
Measurable commitments such as response times, fix times or uptime. They let both sides see whether the service is being delivered as agreed.
Why limit liability?
Without a cap, a provider could owe far more than the contract is worth after a single incident. A cap tied to fees is common and usually considered fair.
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